How long does it take to get my Ergify product?

Orders are processed Monday-Friday within 24 hours of receipt. Most of our products arrive in the contiguous US in 2-7 business days after ordering. Please use the chat, call us at 877-211-5814 or email us at [email protected] for Canadian, Alaskan & Hawaiian shipping inquiries.

What is Ergify’s Online Shipping Policy?

Please find our Online Shipping Policy here.

Returns & Cancellations

What is Ergify’s Return Policy?

Please find our Online Return Policy here.

How do I cancel or change an order?

If you need to make a change or cancel your order, please use the chat, call us at 877-211-5814 or email us at [email protected]. Please have your reference order number ready.

Warranty & Replacements

Does the Swopper seat cover come off? Can I remove to wash or replace? 

Well, technically yes, but we do not recommend removing the cover. It’s not designed to be removed or replaced despite the zipper being accessible. The process in which the cover is applied requires immense amounts of pressure to compress the seat and keep the fabric secure. If removed, you risk voiding your warranty due to exposing the foam on the seat.

Can I purchase a new seat for my Swopper? 

Yes, you can; however, we don’t always have seats in stock so please check with our customer service team at [email protected] to see what’s available. Swopper seats cost $250 including shipping excluding Alaska, Hawaii or Canada which will require a shipping charge.

Can I replace my glides with casters or vice versa on my Swopper?

No. Swopper glides and casters are not retrofittable. The bases are designed differently to accept one or the other. The hole in which the stem of the glide or Swopper is inserted are different sizes.


I’m tax exempt. Can I place an order without being charged sales tax?

Yes! We’re happy to assist with processing tax-free orders for any eligible tax exempt organization. Email us at [email protected] to get the process started. Please have ready a  copy of your sales tax exemption certificate with all relevant fields completed. We also recommend that the primary purchaser set up an account on Ergify.com.

Here is our address if you need it to complete your form:

Attn: Ergify.com
205 Vista Boulevard,
Sparks, Nevada 89434

Once we receive the completed form, the review process usually takes 1-2 business days. We will confirm when your tax exemption status has been approved and able to place your order.

How can I get a finish sample or swatch for an Ergify product?

To order a fabric swatch or finish sample free of charge, contact us through chat, 877-211-5814 or email [email protected]. Orders are filled and shipped within 2-3 business days from order confirmation.

What is Ergify’s Privacy Policy?

Please find our Privacy Policy here & Cookie Policy here.

Where can I find assembly & care instructions for my Ergify products?

Ergify provides assembly and care instructions for all our chairs and furnishings. These instructions are available in the download section of any product page. All Ergify chairs arrive 95% or more, already assembled.

Can I get a price adjustment?

Pricing is subject to change at any time.  Items may be considered for a price adjustment if within 7 days of initial purchase with authorization from the Ergify team. Price adjustments will not be not considered on closeout items or items part of our closeout sales.

Buy with Prime

What is Buy with Prime and how does it work?

Buy with Prime allows millions of US-based Amazon Prime members to shop directly from participating online stores with the trusted experience that you expect from Amazon—including fast, free delivery, a seamless checkout, and easy returns. When you shop directly on our site, you see the Buy with Prime button and Amazon Prime delivery promise on eligible products, which signals that the item is available for free 1–2 day shipping and easy returns. By clicking the Buy with Prime button, you can check out by signing in to your Amazon account, which prepopulates your payment and shipping details on the checkout page. You receive an order confirmation email after placing your order, and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren’t an Amazon Prime member, you can sign up and start your free 30-day trial today.

Do I have to be an Amazon Prime member to use Buy with Prime?

Yes, you must be a Prime member to purchase products using Buy with Prime at participating online stores.

How do I make a purchase using my Prime shopping benefits on sites beyond Amazon.com?

When you decide to purchase a product offering Buy with Prime on a brand’s ecommerce site, you’re prompted to sign in to your Amazon account. After your Prime membership is verified, your order is processed using your preferred payment and shipping information stored in your Amazon account.

Is it similar to the shopping experience that I’m familiar with as an Amazon Prime member?

Yes, Buy with Prime offers the fast, free delivery, easy returns, and seamless checkout that Prime members love.

Can I check out using Buy with Prime if I’m not in the US?

No, Buy with Prime orders can only be placed and shipped to addresses within the contiguous US, Alaska, Hawaii, and Puerto Rico.

How do I apply a coupon code to eligible products that offer Buy with Prime?

Select an eligible product and click the Buy with Prime button on the product page. Apply the coupon code at checkout and the discounted amount is deducted from the order total.

Can I use Amazon Gift Cards, or Amazon promotional discounts when I check out using Buy with Prime?

No, Amazon.com Gift Cards or promotional discounts can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as detailed in the Amazon.com Gift Card Terms and Conditions.

What forms of payment are accepted when I check out using Buy with Prime?
Amazon Pay processes payments for most Buy with Prime orders using the payment method stored in your Amazon account. Amazon Pay accepts credit and debit cards, including Visa, Mastercard, Discover, American Express, Diners Club, and JCB. Learn more about Amazon Pay payment methods.

Can I set up a subscription using Buy with Prime?

No, Buy with Prime doesn’t support subscriptions.

Where can I check the status of my order?

There are two ways to check your Buy with Prime order status. You can check the order status in your Amazon account on the Your Orders page under the Buy with Prime Orders tab, which is viewable in your account on desktop or in the mobile app. You can also check your order status by clicking on the link in the order confirmation email that we sent, which directs you to the order details page.

How do I cancel a Buy with Prime order?

After you place an order using Buy with Prime, you can initiate an order cancellation from the order detail page if it hasn’t already shipped. The link to the order detail page is included in your order confirmation email.

When do I receive a refund for a canceled order?

If the cancellation is successful, you can expect to receive your refund within 3-5 business days after the cancellation is confirmed.

What is the return policy for Buy with Prime orders?

Some items in Buy with Prime orders are eligible for return and refund. To start a return, view your order status from the link in the email that you received after you placed your order or from your Amazon account on the Your Orders page under the Buy with Prime Orders tab. You can initiate the return process and choose from a number of return options, including label-free, box-free returns and convenient dropoff locations, such as Amazon physical stores, Whole Foods Markets, or UPS Stores. If the item is eligible for return, but not for label-free, box-free returns, you can still return the item at USPS or UPS locations in a box with the provided return label. For eligible items, you receive a full refund if they are in resellable condition and returned within the return window. If you have questions about returns eligibility or the returns process, contact customer service using the link on the order detail page. Buy with Prime orders are covered by the Amazon Pay A-to-z Guarantee.

When do I receive a refund for a returned item?

For eligible items, a refund is processed when the item is dropped off at the location that you selected when initiating your return. Otherwise, the refund is processed when the item is received and reviewed at the Amazon fulfillment center. It can take up to seven business days for the refund to show up on your account.

What happens if my order is late?

Most Buy with Prime orders arrive on time, but orders can sometimes show up after the estimated delivery date. Possible reasons for late delivery include:

  • Incorrect address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • Other carrier-related delays

If you don’t receive your order in the estimated time frame, we recommend that you:

  • Wait 48 hours to allow for unexpected delays.
  • Confirm the correct shipping address in your order details.
  • Check the status of your order on the order details page by clicking on the link in your order confirmation email or in your Amazon account.
  • Check the status of your package with the tracking link included in your shipping confirmation email.

If you confirmed your shipping address and the order status and you still haven’t received your order after 48 hours, please contact customer service using the link on the order detail page.

Who do I contact for questions about or issues with my Buy with Prime order?

For questions about your order, go to the order details page using the link in your confirmation email or the Buy with Prime Orders tab in your Amazon account. If you have additional questions or experience an issue with your Buy with Prime order, contact customer service using the link on the order detail page. Learn more