FAQ

How long does it take to get my Ergify product?

Orders are processed Monday-Friday within 24 hours of receipt. Most of our products arrive in the contiguous US in 2-7 business days after ordering. Please use the chat, call us at 877-211-5814 or email us at [email protected] for Canadian, Alaskan & Hawaiian shipping inquiries.

I’m tax exempt. Can I place an order without being charged sales tax?

Yes! We’re happy to assist with processing tax-free orders for any eligible tax exempt organization. Email us at [email protected] to get the process started. Please have ready a  copy of your sales tax exemption certificate with all relevant fields completed. We also recommend that the primary purchaser set up an account on Ergify.com.

Here is our address if you need it to complete your form:

Attn: Ergify.com
205 Vista Boulevard,
Sparks, Nevada 89434

Once we receive the completed form, the review process usually takes 1-2 business days. We will confirm when your tax exemption status has been approved and able to place your order.

How can I get a finish sample or swatch for an Ergify product?

To order a fabric swatch or finish sample free of charge, contact us through chat, 877-211-5814 or email [email protected]. Orders are filled and shipped within 2-3 business days from order confirmation.

What is Ergify’s Online Shipping Policy?

Please find our Online Shipping Policy here.

What is Ergify’s Return Policy?

Please find our Online Return Policy here.

What is Ergify’s Privacy Policy?

Please find our Privacy Policy here & Cookie Policy here.

Where can I find assembly & care instructions for my Ergify products?

Ergify provides assembly and care instructions for all our chairs and furnishings. These instructions are available in the download section of any product page. All Ergify chairs arrive 95% or more, already assembled.

How do I cancel or change an order?

If you need to make a change or cancel your order, please use the chat, call us at 877-211-5814 or email us at custome[email protected]. Please have your reference order number ready.

Can I get a price adjustment?

Pricing is subject to change at any time.  Items may be considered for a price adjustment if within 7 days of initial purchase with authorization from the Ergify team. Price adjustments will not be not considered on closeout items or items part of our closeout sales.

Does the Swopper seat cover come off? Can I remove to wash or replace? 

Well, technically yes, but we do not recommend removing the cover. It’s not designed to be removed or replaced despite the zipper being accessible. The process in which the cover is applied requires immense amounts of pressure to compress the seat and keep the fabric secure. If removed, you risk voiding your warranty due to exposing the foam on the seat.

Can I purchase a new seat for my Swopper? 

Yes, you can; however, we don’t always have seats in stock so please check with our customer service team at [email protected] to see what’s available. Swopper seats cost $150 including shipping excluding Alaska, Hawaii or Canada which will require a shipping charge.

Can I replace my glides with casters or vice versa on my Swopper?

No. Swopper glides and casters are not retrofittable. The bases are designed differently to accept one or the other. The hole in which the stem of the glide or Swopper is inserted are different sizes.