Online Return Policy

Version: 1.1
Published: 04/01/23

This Online Return Policy is provided to you by Ergify (hereafter referred to as “Ergify”, “we”, “us”, “our”), a trademark of Via Seating.

We want you to feel safe when shopping online at Ergify.com. To support this, we offer to exchange or return your product for a refund within 30 days of receipt of your online order.

Conditions to Process Your Return

Please note the following conditions of your return:

We can exchange or give you a full refund for the product(s) returned, less the cost of return shipping fees deducted from of the original payment.
You are responsible for all the costs of return shipping.
If you choose to return the goods regardless of the situation, you will have the risk and liability for damage to the goods during transport when returning until Ergify has taken physical possession of the goods.
Opened boxed item(s) may be considered for a refund when the products are left intact in their original condition & original packaging (for example, plastic bags containing the product(s)).
If the returned goods are not substantially in the same condition (quality and quantity) as originally delivered by Ergify, an amount equivalent of the diminished value of the product will be deducted from the payment to be refunded.
Refunds are processed in the same manner as the original payment method. A new payment method cannot be used.

Initiating a Return

Authorization for return must be requested from and be approved by Ergify’s Customer Care team prior to the return of the merchandise.

To request authorization, contact Customer Care by phone at 877-211-5814 or by email [email protected].

What is Needed to Process Your Return

The following is needed to process your return:

Your original order number;
Photos of damaged boxes are required if requesting a warranty claim;
Products must be returned and received in new condition in our original packaging;

Shipping label must clearly state the return material authorization number received from our Customer Care team.

Time to Process Your Return

Please allow a minimum of seven (7) days for Ergify to process returned products after they are received and a minimum of two billing cycles for refunds to be processed by our credit card processor, less the twenty percent (20%) restocking fee. Note, delays in providing the above “What is Needed to Process Your Return” information & meeting those conditions, will be subject to additional processing time and may delay crediting your account.

Changes or Cancellations

We pride ourselves on tailoring our products for each individual and having a selection of nearly endless options, thus customizing each item. Most of our products are built to order. In addition, we strive to get items to our clients as quickly as possible. Therefore, the window for altering an order before it is produced is very short. All change or cancellation requests for orders placed on Ergify.com, with an Ergify affiliated account or with an authorized Ergify sales representative, are subject to a cancellation or change fee. This fee will never exceed the original purchase amount.

Once an order is placed we do our best accommodating changes requested within twenty-four (24) hours. This includes address and specification changes. Almost all of our orders ship out within 1-2 business days.

To request a change or cancellation, contact Customer Care by phone at 877-211-5814 or by email [email protected].

Changes to This Policy

We may revise and update this policy from time to time at our sole discretion. All changes are effective immediately when we post them. If changes are material to this policy, we will make every effort to notify you before these amendments enter into force. Your continued use of the Ergify Services means you accept and agree to any modifications to this policy.